Products: All GE LCS products.
Solution: Customer Documentation Portal
https://customer-doc.cloud.gehealthcare.com

Products: MAC 7, MAC VU360
Solution: The order date range for order queries is 12 hours ahead and 28 hours behind from the current date and time. The order date range is hard coded in the MAC Cart software and cannot be configured.

Note: The MAC 7 and MAC VU360 use MUSEAPI3 or MUSE NX Web to query orders, so the CSI Order Download settings in MUSE do not apply.

Products: MAC 7, MAC VU360
Solution: MAC 7/MAC VU360 transmits and download ADT from MUSE on TCP port 9240. MAC 7/MAC VU360 downloads orders on TCP port 8100 for MUSE V9 and below. MAC VU360 downloads orders on TCP port 443 for MUSE NX.

Note: MUSE DCP Inbound (port 8100) is required for ECG transmission and ADT.
Note: MUSE NX Web Root CA certificate is required at the MAC 7/MAC VU360 to download orders from MUSE NX.

Products: MAC 7, MAC VU360
Solution:
Standard MAC7 and MAC VU360: Only PEM encoded certificates are supported.
FIPS MAC VU360: Only PKCS#8 encoded certificates are supported.

Products: MAC 7, MAC VU360, MUSE 8, MUSE 9, MUSE NX
Solution: Restart the “MUSE DCP Inbound” service on the MUSE server.

Note: If this issue has occurred multiple times, please contact tech support for a solution.

Products: MAC VU360
Solution: Use the barcodes below to enable or disable Aztec codes.

Products: MAC 7, MAC VU360
Solution: This is caused by having "Order Number" field disabled in Patient Data Settings configuration on MAC VU360. When using MUSE orders, ensure "Order Number" is enabled in Patient Data Settings configuration on MAC VU360.

Errors that may occur: The network path was not found. Check name or write protection of the shared directory on the MUSE server.
Products: GE CASE/Cardiosoft, MUSE 8, MUSE 9, MUSE NX
Solution: Ensure network connectivity exists between CASE/CardioSoft and MUSE. Ensure MUSE configuration at the CASE/CardioSoft contains the correct shared directory path and access credentials.

Solution: Yes

Anti-virus software rules:

• The CASE System must meet the program minimum specifications.
• The AV software cannot be programmed to do anything during patient testing hours.
• A task must be scheduled to reboot the CASE System after the AV software has completed its run.
• D:\CASE must be excluded.

Microsoft patches rule:

• Only patches that have been validated by GE can be loaded on the CASE System. Refer to the GE Healthcare Product Security website, http://prodsecdb.gehealthcare.com, or contact GE Healthcare technical support for more information about security updates and potential critical vulnerabilities with GE Healthcare products.

Group policies:

• Policies that are pushed out to user PCs cannot be pushed to the CASE System

Products: CardioDay V2.5 and above.
Solution:
Note: These steps should only be performed on the CardioDay server, NOT the CardioDay client(s).

The Licensing chapter of the CardioDay 2.5 Installation and Field Service Manual has instructions for setting up a Windows scheduled task to prevent CardioDay license expiration. This PSDB document serves as a supplement to the information contained in the manual.

The following screen shot shows what the action of the final scheduled task should look like. This is an example using default installation options. Before changing your scheduled task, ensure the drives and paths are correct for your installation. Note, there will always be three components for this action:

1. The path and filename to CardioDay.exe
2. The path to the CardioDay data
3. The -l parameter

A common mistake is to miss the second parameter (path to the CardioDay data).

Note: The -l is a lowercase L and not a capital i.

Products: GE MUSE 8, 9, MUSE NX
Solution: Restart the GE MUSE HL7 Parser services on the GE MUSE Application Server.

Note: There are up to four GE MUSE HL7 Parser services in Windows. They all may be restarted.

Products: GE MUSE 8, 9, MUSE NX
Solution: Reset the HL7 device in the GE MUSE print queues.
Device in a “broken” state can be reset by right-clicking the device and choosing Reset. Resetting a device will cause MUSE to re-send to the device.

Products: MAC 7, MAC VU360, MAC3500/5500, MAC 1200, MAC 1600, MAC 800, MAC 2000

Solution:

MAC 7

Go to Settings.

ECG > Acquisition

• Hookup Advisor Level - Red

ECG > Filters, Gain, Speed

• AC Filter - 60 Hz
• Baseline Roll Filter - Turn on
• Display Filter - 40 Hz


MAC VU360 v1.02 SP01 and Higher

Go to Settings.

ECG > Acquisition

• Hookup Advisor Level – Red
• ECG > Filers, Gain, Speed
• AC Filter - 60 Hz
• Baseline Roll Filter - Turn on
• Display Filter - 40 Hz


MAC VU360 v1.01 SP07

Go to Settings.

ECG > Display Settings

• Hookup Advisor Level – Red
• Display Filter - 40 Hz
• Baseline Roll Filter - Turn on

System > Clock, Language and Region > Language and Region

• AC Filter - 60 Hz

MAC 3500/MAC 5500






Go to Main Menu > System Setup > ECG.

ECG Acquisition

• Baseline Roll Filter - .16 Hz
• AC filter - 60 Hz
• Disable lead off check – No
• Pacemaker pulse enhancer - No (This can be turned on in the Resting ECG menu as needed)
• Baseline wander warning – No
• Muscle tremor warning – No
• AC noise level warning – No
• Hookup advisor - Yes or No (Users choice, set to Yes to modify the Prompt level)
• Prompt level - Red

Writer Setup

• Filter - 40 Hz

MAC 1200






Press the Setup key.

12 Lead

• Muscle Filter – Yes
• Muscle Filter Freq – 40 Hz
• AC Filter – Yes

System Setup

• Pace enhancement – No
• Baseline roll filter – 0.16 Hz
• Mains – 60 Hz

MAC 1600






Go to Main Menu > System Configuration.

Basic Setup

• Anti-Aliasing of ECG Waveforms – Enable the prompt.

Resting ECG Setup

• Low Pass Filter [Hz] – 40
• High Pass Filter [Hz] - 0.16
• Line Filter – Enable the prompt
• Pace Enhancement - Disable the prompt

Country Setup

• Line Filter – 60 Hz

MAC 800






Go to System Configuration.

Basic Setup

• Anti-Aliasing of ECG Waveforms – Enable the prompt.

Resting ECG Setup

• Low Pass Filter [Hz] – 40
• High Pass Filter [Hz] - 0.16
• Line Filter – Enable the prompt
• Pace Enhancement - Disable the prompt

Country Setup

• Line Filter – 60 Hz

MAC 2000






Go to Main Menu > System Configuration.

Basic Setup

• Anti-Aliasing of ECG Waveforms - Enable the prompt.

Resting ECG Setup

• Low Pass Filter [Hz] – 40
• ADS - Disable the prompt (can be turned on through Resting ECG screen if needed for baseline control)
• Line Filter - Enable the prompt
• Pace Enhancement - Disable the prompt

Country Setup

• Line Filter - 60 Hz